If your order goes below Rs. 5000/-, a convenience fee of Rs. 100/- will apply. We will offer free shipping within India on all orders above 5000 rupees.
When will my order be shipped?
Each product varies in terms of dispatch days (number of days needed to prepare a package) and the features you want in addition.
Some examples are:
-The transit time for a loose gemstone is 5-7 business days.
-For orders involving an engraved ring, the delivery may take 7-9 business days.
-It will take a little longer to request an additional lab certificate.
Will the orders I receive to be saved?
Every package delivered to the customer is packaged properly and is protected with a tamper-proof package. We at Zodiac Gems insure all our products, and the expense of insurance is accounted for when shipping.
Does my order get delivered in a timely manner, and can I be notified of its progress?
The delivery schedule for non-metros cities follows our courier partners within 2 - 7 business days of dispatching the order, and for metro cities within 3 business days. Following shipping, the tracking ID and instructions will be sent to you in an email or on your contact number with instructions on how to track your order.
Does the price include hidden costs (taxes, octroi, etc.)?
The Zodiac Gems website does not charge hidden fees. We display final, all-inclusive prices on our site. You will be charged the amount specified during the ordering process and on your order receipt. In the event octroi or any other fees are applicable, the company pays them.
What is Zodiac Gems’ international delivery cost?
Orders above INR 2, 00,000 (approx USD 2890 as of 07-September-2017) qualify for Free International Express Shipping (takes 2-5 business days for delivery).
- Orders below Rs.40, 000 will be charged Rs.2100 (approx. $32) for EMS shipping in the countries where this service is offered. For orders exceeding Rs.40, 000 will be subject to a shipping charge of Rs.4200 (approximately $60) when shipped via Express. If your order exceeds $40, it can be shipped via EMS for Rs.4200 (approximately $60)
- When EMS is not available, orders are shipped via UPS, FedEx, and Sequel, reputed international express shipping providers. If you wish to ship an international order below Rs.40, 000 via Express Shipping, you will be charged Rs.3100 (approximately $47). Typically, Express Shipping costs Rs.4200 (approx. $60) for orders over Rs.40, 000.
Note- Shipping services from EMS are available in over 200 countries, including India, the United States, United Kingdom, United Arab Emirates, Singapore, Bahrain, Oman, Qatar, and Nepal. EMS shipping typically takes 9-12 business days. Delivery of Express packages is carried out by reputed delivery companies (such as UPS, FedEx, and Sequel) that generally deliver within 2 to 5 business days.
How many countries do you ship to?
We ship to over 200 countries and territories - from Africa to Japan, big and small, all over the world.
What Shipping Options can I choose from?
Previously, we mentioned that we offer free express shipping worldwide for orders reaching a purchase amount of Rs. 2,00,000,/-. You can choose between the options of postal shipping (10-15 days) and express shipping (2-10 days) for orders below that value.
For example, Express Shipping to Canada costs only INR 4200 (approx CA$ 82).
In addition, Express Shipping to certain European Countries for as low as INR 4200 (approx. EUR 50) is available to Belgium, Denmark, France, Germany, Italy, Luxembourg, the Netherlands, Spain, Switzerland, and some others.
Some courier companies would not ship natural gemstones outside of India.
Typical examples include:
-Importing gold jewelry by Aramex is not permitted
-FedEx will not handle a certain type of gemstone.
In these circumstances, the orders are sent by the next best courier or via an alternative express shipping provider, EMS Speed Post, which does not have similar limitations (takes up to 5-15 days to deliver).
Where can I find information about custom charges, duties, etc and in what ways does it affect the price?
It is important to know that you will have different custom charges, duties, VAT, etc. based on the country you are from. We wish to let you know that we are not responsible for customs charges, duty, vat, or other fees for items purchased over there.
To learn more about the same, please visit the 'Customs and Duties' column given below.